FAQ

Eyelash extensions will last the length of the natural growth cycle of your own eyelashes. Depending on your activity and day-to-day routine, refills should only be required every 2 to 4 weeks.

We only uses professional grade adhesive which never comes in contact with your skin. Synthetic eyelashes adhere about 1mm away from your skin.

Our eyelash extensions are designed to give your natural lashes an improved look of fullness so mascara is not needed.

We do ask you to minimize the chance of wetting the extensions for the first 48 hours of wear. After that 48-hour period, the adhesive used to apply your eyelash extensions is secure enough to allow you to get right back to your routine. However, keeping away from extensive contact with steam such as in saunas or certain facials is not recommended since it can begin to loosen the bond.

The suggested time frame is 24-48 hours. For a guest with sensitivities, it is suggested to wash within the first 12 hours of application.

• Avoid getting lashes wet for the first 24-48 hours

• Avoid hot steam or sauna

• Do not perm eyelashes or manually curl.

• Brush with a clean mascara wand daily.

• TIP: Sometimes mornings are a mess! Try washing your lashes with water in the morning and gently brushing the top side of the extensions with a finger placed beneath. If too much tugging is noticed, a quick stop at your local studio may be necessary to help separate these extensions.

We do offer a service to have the extensions removed involving a short thirty-minute appointment in which we apply a gel remover. The gel remover is applied on top of the extensions without touching the skin and allowed to sit for 10 minutes. Once the adhesive is dissolved the extensions are gently wiped away with lint free applicators exposing the natural lashes.

To remove any eye makeup, use an oil-free makeup remover to cleanse your lashes prior to the appointment as well to remove any leftover mascara. Lashes should not be permed or manually curled at the time of appointment. Please do not drink any caffeine as your eyelids will not be still enough for the service.

Good quality eyelash extensions require time and precision. There are instances that can damage lashes for example, if the extensions are attached to more than one natural lash they will cause whichever lash that grows faster to pull out the other lash or lashes. Breakage can also occur if the weight or length of the extensions exceeds what the natural lashes can handle. If you do have breakage a great solution is a lash serum, that helps your lashes grow faster and stronger. When lashes are correctly applied they cause no damage to your natural lashes.

Lash extensions should not hurt after they have been applied or as they are growing out, this is a tell tale sign that there are lashes stuck together. Another key element to good extensions is that they are placed close to the base of the lash but not be touching the skin. There should be no clumps or balls of glue on the lashes, you should be able to brush through them easily from base to ends.

Primarily take a patch test to check for sensitivity to the adhesive. However if a reaction does occur we have found that taking a Pepcid AC with Benadryl helps reduce swelling, redness and block for further reactions. This however is not a solve all solution, people can still have reactions. Another option is a sensitive glue however your retention will drop dramatically and volume lashes are not possible due to a slow dry time.

However, you should have them removed immediately following an allergic reaction and if the condition worsens, see your primary health provider or visit the nearest ER.

Classic is one thicker extension to one natural lash. Volume means there are 3–5 fine lashes to one natural lash, which create what we call a fan. There are also hybrid sets that mix the two styles. Hybrid lashes are a mixture of the two for a less dramatic look but still full.

Wash them, while wet gently brush through them them use your blow dryer on the cold setting to dry them while you continue to brush them upwards and in the correct direction.

We highly recommend our gentle Lash Cleanser. It is gentle but works miracles! The best way to clean them is to use a fine tipped makeup brush and gently brush it through at the base of your lashes, rinse throughly and then dab dry with a paper towel, they have fewer fibers so they don’t catch lashes and pull them out.

The best tip is to stop touching them, the oils in your fingers can break down the adhesive, not to mention that you are probably pulling some off on your own. The less you mess with them the better off you’ll be. Next, follow the proper aftercare instructions. Additionally you can purchase a sealant but use it sparingly. Consider going a length shorter to increase retention.

Every 6 months to a year, a two week break can be beneficial but is not necessary. However if you decide to continue getting lash extensions without taking a break we do recommend using a lash serum to maintain and strengthen the natural lashes.

This is a hard question to answer because we are always looking for ways to increase retention, but everyone is different. Here are a few possibilities; You are going a lash cycle which is when a majority of your natural lashing are moving from the growth stage to a shedding stage in their natural cycle. Lash sheds are also common in the Spring and Fall. You got them wet in the first 24 hours and the adhesive did not cure completely. Humidity also has an effect on the curing process so maybe the salon wasn’t humid enough/was too humid to adhere properly. You traveled from an area where the humidity was drastically different, say California to Utah. It could be that you have a tendency for oily skin that causes the adhesive to break down (ask your lash artist to double prime with alcohol or saline solution). There are dozens of potential problems and solutions, but please don’t assume that it is your lash artists fault.

Natural eyelashes grow out in a corkscrew motion. Therefore as your natural lashes grow they begin to twist and the attached lash follows suit.